Inriver

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  • Logging in to inriver

    The following article explains how to log in to inriver.  Logging in to inriver Step-by-step instruction In your browser, enter inriver.productmarketingcloud.com. To log in, enter your username (e...

  • Welcome to inriver!

    Hello and welcome to inriver!This article explains how to get started with inriver and how to find useful information in our Community.  Note: some content below is gated and you need to get an inr...

  • National holidays

    inriver provides support during business hours meaning the regional hours of operation for inriver, excluding national holidays. Below you can see the defined national holidays for inriver support....

  • Escalations and The Escalation Management Team

    The inriver escalation process provides customers and partners with the means of raising priority of the reported issues thus bringing critical/urgent problems to attention of our technical teams a...

  • Creating a support ticket

    This article provides an easy step-by-step overview on how to create a support ticket.  Creating a ticket Make sure you are logged in to your Community account. To get support with your inquiry pr...

  • What is PIM?

    This article gives an overview of what PIM is and how it can be used to manage product information. What is PIM? PIM stands for Product Information Management. It is a business system for business ...

  • inriver and the PIM process

    This article provides an overview of inriver's PIM solution and the PIM process. About the PIM process The journey starts when onboarding content to inriver, where users then create content before ...

  • What is an entity?

    This article gives an overview of what an entity is and how it is used in inriver. About entities Entities help you to package the different parts of your industry into technology. An entity can be...

  • Activating inriver and logging in

    This article explains how to activate inriver and log in for the first time.  To activate inriver Follow the below steps to activate inriver: Once you have received the Your inriver environment is...

  • 👋Welcome to inriver Community

    Welcome to your inriver community!  We are so happy that you are taking the first step as part of inriver Community! This article guides you through all the new and updated functionalities and thei...