Sections in the Article
Welcome to your inRiver Community!
We are so happy that the inRiver Community is now live and kicking! After many months of planning we are now here, taking the first step on our inRiver Community Journey!
This article guides you through all the new and updated functionalities and it´s benefits! Check them out and browse around. They are many!!
The community landing page highlight essential information for all members and aim to ensure quick and relevant information at the right time. It is your single source of truth to inRiver knowledge, training and enablement, it all starts here! Enjoy!
If you are new to inRiver, check out the Getting Started section. Here you can read more about what PIM is, which functionalities you can find in inRiver, how to prepare for your inRiver project, where to log in, how to get support, and more!
Search for Information
You can search for content on the start page or using the search field in the upper right corner on each page. The search result will show you Articles and Community posts related to your search criteria.
Tips: Specify you search By Type and select Articles or Community Topics see screenshot below:
This should make it easier for you to find relevant content fast.
Learn how the search works here.
If you are interested in a specific topic, Follow it to get notifications when it's updated. To get notifications, go to a section that you are want to receive updates on and click Follow. Every time a new article is posted in this section, you will receive an automatic email notification. Read how to here.
News & Updates
News & Updates is our main communication channel in the Community moving forward. Make sure you Follow this section to get notified when there is an update. Go to News & Updates.
Read about the scope of a release in the release notes. Follow inRiver Releases to get notified when a new release note article is published or when the deploy schedule is available.
inRiver Service Status Page
Stay updated on inRiver Service Status by subscribing to the inRiver Service Status Page.
- Visit inRiver Service Status Page
- Read about inRiver Service Status Page
- Subscribe and Get Automatic Updates inRiver Service Status
Online Community Conversations
Connect, Discuss and Grow Together with digitally minded professionals ,like yourself, from across the PIM ecosystem. Share knowledge and create meaningful relationships within the inRiver Community.
Collaborate in real-time with other members, inspire, follow and join discussions. Join the conversations here.
- If you want to get updates on a specific topic, simply click Follow in the upper right corner.
- If you click your own name in the upper right corner and then My activities, you will be able to find your contributions and the content you are following.
- Vote on helpful answers or good questions. This boosts the search and make sit easier for the next user to find it.
- Orange arrow pointing up means that you have voted on the community post.
- Did you know that inRiver Partner Champions and inRiver Experts are active in the Community?! Check out and meet them here inRiver Champions & inRiver Experts.
Search in the Knowledge Base
Ask the Community for Help & Help Others
We have extended our Live Chat hours! Read more here and reach out.
Report an Incident
If you want to report an incident or have an urgent issue you can submit a ticket to our Support team. Click Get Help on the landing page. Read how to Create a Support Ticket.
Click your name in the upper right corner and then My activities to see the status of your own and your colleague's tickets. You can sort the tickets on creation date or last activity and you can also filter tickets by status. If you have many tickets, you can use the search bar to find relevant tickets quickly.
Deepen your inRiver knowledge and learn how to maximize your inRiver investment! Check out:
Our Community member´s Product Ideas is our driving force for continuous improvement. Inspire others, brainstorm together to build on each others ideas and make them better. Share your Ideas with us in Product Ideas.
Now it is even easier to see what you have voted for. With an orange arrow pointing up:
Consume knowledge in the way you prefer. We are gathering all of our product videos in one place and continue to create more. Check it out here.
Sign up to Beta Programs and test early functionality before they are available!
Soon you will be able to sign up to upcoming Beta Programs directly in the community. Discuss with others and help us improve new product features and functions.
Note! Our Beta Programs will continue to evolve as we have not offered it in the community before. Thus, stay tuned for more information and keep an eye on Beta Programs for upcoming ones.
How Can I Contribute?
Join the community discussions, ask questions and share your knowledge and expertise with others. The more we all give the more we will all learn and get!
Follow Product Q&A or another topic of interest to get notified when someone needs help.
Update your profile picture, simply follow these steps Updating / Changing Your Profile Picture in the Community.
Good to Know
- With inRiver´s restyled UI you will be able to search in the knowledge base directly from inRiver. Read more about this here.
- You need to sing up to the Community to get access and have an inRiver license. Read Community Access.
- Bookmark community.inriver.com!
- Most important to remember in the inRiver Community is to Be yourself and have Fun! 😃😃😃😃