sections in the article
Welcome to your inriver community!
We are so happy that you are taking the first step as part of inriver Community!
This article guides you through all the new and updated functionalities and their benefits! Check them out and browse around. They are many!!
The community landing page highlight essential information for all members and aim to ensure quick and relevant information at the right time. It is your single source of truth to inriver knowledge, training, and enablement, it all starts here! Enjoy!
If you are new to inriver, check out the Getting Started section. Here you can read more about what PIM is, which functionalities you can find in inriver, how to prepare for your inriver project, where to log in, how to get support, and more!
Search for information
You can search for content on the start page or use the search field in the upper right corner on each page. The search result will show you Articles and community posts related to your search criteria.
Tips: Specify your search By Type and select Articles or community Topics see screenshot below:
This should make it easier for you to find relevant content fast.
Learn how the search works here.
If you are interested in a specific topic, Follow it to get notifications when it's updated. To get notifications, go to a section that you want to receive updates on and click Follow. Every time a new article is posted in this section, you will receive an automatic email notification. Read how to here.
News & updates
Community Highlights, Webinars, Announcements, Release Notes, Release Schedules, Newsletters and more!
News & Updates is our main communication channel in the community moving forward. Make sure you Follow this section to get notified when there is an update. Go to News & Updates.
Read about the scope of a release in the release notes. Follow inriver releases to get notified when a new release note article is published or when the deploy schedule is available.
inriver service status page
Stay updated on inriver Service Status by subscribing to the inriver Service Status Page.
- Visit inriver Service Status Page
- Read about inriver Service Status Page
- Subscribe and Get Automatic Updates inriver Service Status
Online community conversations
Connect, Discuss and Grow Together with digitally-minded professionals, like yourself, from across the PIM ecosystem. Share knowledge and create meaningful relationships within the inriver community.
Collaborate in real-time with other members, inspire, follow and join discussions. Join the conversations here.
- If you want to get updates on a specific topic, simply click Follow in the upper right corner.
- If you click your own name in the upper right corner and then My activities, you will be able to find your contributions and the content you are following.
- Vote on helpful answers or good questions. This boosts the search and makes it easier for the next user to find it.
- An orange arrow pointing up means that you have voted on the community post.
- Did you know that inriver partner champions and inriver experts are active in the Community?! Check out and meet them here inriver Champions & inriver Experts.
Search in the Knowledge Base
Ask the community for Help & Help Others
The Support Team, inriver Experts, inriver Partner Champions, and many more are active and together monitor the topics below. We are all eager to help out so do not hesitate to ask. Post in:
We have extended our Live Chat hours! Read more here and reach out.
Report an Incident
If you want to report an incident or have an urgent issue you can submit a ticket to our Support team. Click Get Help on the landing page. Read how to Create a Support Ticket.
Click your name in the upper right corner and then My activities to see the status of your own and your colleague's tickets. You can sort the tickets on a creation date or last activity and you can also filter tickets by status. If you have many tickets, you can use the search bar to find relevant tickets quickly.
Deepen your inriver knowledge and learn how to maximize your inriver investment! Check out:
Our community member´s Product Ideas are our driving force for continuous improvement. Inspire others, brainstorm together to build on each other's ideas and make them better. Share your ideas with us in Product Ideas.
Here you find Guidelines and instructions.
Now it is even easier to see what you have voted for. With an orange arrow pointing up:
How can I contribute?
Join the community discussions, ask questions and share your knowledge and expertise with others. The more we all give the more we will all learn and get!
Follow Product Q&A or another topic of interest to get notified when someone needs help.
Update your profile picture, simply follow these steps Updating / Changing Your Profile Picture in the Community.
Good to know
- With inriver´s restyled UI you will be able to search in the knowledge base directly from inriver. Read more about this here.
- You need to sign up to the community to get access and have an inriver license. Read community Access.
- Bookmark community.inriver.com!
- The most important to remember in the inriver community is to Be yourself and have Fun! 😃😃😃😃
Supported Browsers for inriver community
Instead of following each article, I've found it much more efficient to follow individual authors.
How is Community different from Service Center? Or is it just a new link?
Hi Josse Gersen, that´s a great question! 😃
We see this renaming and added functions as the start of the inRiver Community. Our goal is to be able to connect the inRiver ecosystem and create digital meeting points that provides value for the members and builds meaningful relations.
So we just got started and if you have any ideas or feedback on what you would like to see or participate in here in the community let me know!
I see, thanks for clearing this up. I don't really have any ideas or suggestions. Curious to see how the community will develop. I've seen a lot of good product suggestions being mentioned by users of the last few years, but nothing was really used in a new version of inRiver. Some of the simplest things we have had our Developers work on and write scripts for in order to get something to work. So let's see what the future brings for the remarketing of this platform.
No worries, I love feedback and questions so keep on posting them 😊.
I don´t know if you have seen them before, but every month I publish a Community Highlight where I publish the statistics of the Product Ideas. How many have the tag likely to implement, considering etc. If you want those stats then check them out here.
Something we are also working on, but not yet 100% available yet is making Beta Programs easily accessible here in the Community. For members to sign up to test and provide feedback to new functionality before implemented. This will be another way of providing great product feedback in the making. When available you will find it here.
And yes, let´s see what the future brings, and if there is anything missing and you want to provide feedback you know where to find me 😊.
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