sections in the article
This article explains how partners and customers can access Control Center and the Web Portal.
To view the inriver login URLs, read this article.
About production environments: customers
As a customer, you have access to a Production environment. When the environment is set up you get a Customer Admin role, which means you can access both Control Center and the Web Portal.
A Customer Admin can also create Customer Users in Control Center. For details, read this article.
To be able to log in to the Web Portal, you need to be a Customer Admin/User.
To add a customer user in inriver Control Center
- Go to Control Center > User Management and click Users.
- Click Add User, enter User information and User role. Click Save to save the newly added user.
Note! Customer Users can only access the Web Portal, not Control Center. Only Customer Admins can access Control Center.
Read more about accessing Control Center in this article.
About production environments: partners
As a partner, you will see all your customers when you log into Control Center. When new Partner users are added, they will have access to all customers as well. Only the Partner Admin can add additional Partner Users in Control Center. See User Matrix and User Management for Partners.
To add a partner user in inriver Control Center
- In Control Center, click your name in the top-right corner and select Manage Partner User.
- Follow the on-screen instructions to add a Partner user.
Note! Partner Admin/Users can only access Control Center and not the Web Portal.
Accessing the web portal of a customer
To be able to log in to the Web Portal of a customer, you need to create a Customer User.
Note! A Customer User can only access the Web Portal. They do not have access to Control Center.
To create a customer user
- Select the customer in Control Center, click User Management > Users.
- Click Add User, enter User information and User role. Click Save to save the newly added user.
When a Customer User is added, an email will be sent to the entered email address to verify the address and give the user the possibility to set a password.
Good to know
You cannot use the same email address for a Customer User as for the Partner Admin/User in the Web Portal. A tip is to use the company email for Partner Admin/User (for Control Center) and set up a generic email (e.g. CUSTOMERNAME@inriver.com) as a Customer User for the Web Portal.
Comments
0 comments
Please sign in to leave a comment.