support
- Support plan
- Difference between a product idea and a bug
- COVID-19, we are here for you!
- Global support business continuity plan
- Live chat
- National holidays
- Inriver on-premise version 6.3 or older
- Increased transparency & communication regarding product fixes
- Escalating a bug report
- Escalation process workflow
- Creating a support ticket
- Posting a product idea
- Wiki access