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Bilel Hamadi

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  • Creating a support ticket

    This article provides a step-by-step instruction on how to create a support ticket.  To create a ticket When logged into the Community, click Get Help.  You are given the option to Ask the Communi...

  • Escalation process workflow

    The inriver escalation process provides customers and partners with the means to give an issue broader attention. We are committed to delivering high-quality support to all our customers and partne...

  • Escalating a bug report

    This article gives you a step-by-step instruction on how to escalate a bug report. It aims to help you submit your request in a seamless way.  To escalate a bug report follow the below steps: 1. Lo...