📌 End of Life date confirmed for old UI

On January 20, 2022, inriver will discontinue the use of the old UI. Yes, time to say goodbye to the red and blue tile portal. Below is more information to guide you through what will happen between now and the end of life date, January 20, 2022.

What does end of life mean for you?

There are two options available for you.

1. Move to the restyled UI today, by activating it yourself (recommended)

Activate the restyled UI yourself, by following 3 simple steps from the Admin Control Center. It’s simple. To see how easy it is, watch this video.

We strongly recommend you activate the restyled UI yourself before the end-of-life date – January 20, 2022, to ensure the process is as seamless as possible.

If you need help, please contact either your inriver Partner or send an email to restyledui@inriver.com

2. Wait until inriver automatically updates the restyled UI on January 20, 2022

All customers who have not made the switch by January 20, 2022, will automatically be updated to the restyled UI in all environments.

The update will take place during the maintenance window to minimize disruption on your day-to-day operations.

What happens after the restyled UI activation?

1. Customers who have already made the switch to the restyled UI ahead of the end of life date – January 20, 2022, will not experience any changes. However, after the update, you will notice that the Control Center Toggle setting, to go between the old and the restyled UI, is no longer there.

2. Customer using the old UI on January 20, 2022 – the end of life date, will notice that all environments are automatically updated to the restyled UI. As part of the switch-over procedure, the Control Center Toggle setting which allows you to go between the old and the restyled UI will be removed.

Although we expect that the switch over will be seamless, we do recommend that you check the following item:

o Any customized templates

Should you have any issues, as a result of enabling the restyled UI, try to clear the cache of your preferred browser. If that does not work, please raise a support ticket in Community.

Where do you find more information about the restyled UI?

📄 If you missed all the communications about the new restyled UI, don’t worry! Inriver Community has lots of great articles to help you make the switch to the restyled UI. Have a question? Why not read through the FAQs?

▶️ Want to know where to find your frequently used components, like the toolbar or your saved queries? Our 2 minutes video shows you this and more.

🎓 Take the inriver UI orientation e-learning course to learn how to navigate the main parts of the inriver UI. 

If you need assistance activating the restyled UI, either contact your inriver Partner or send us an email: restyledui@inriver.com