Creating a support ticket

This article provides an easy step-by-step overview on how to create a support ticket.

Creating a ticket

Make sure you are logged in to your Community account.
To get support with your inquiry press the Ask a question button in the top right corner or select the Create a support ticket box on the home page.
You are given the option to Ask the Community. We highly encourage you to share your question with the Community to enable other community members to learn from the answer/solution.
If your matter is urgent or if you are reporting an incident, press the Submit a ticket button directly to get to the support portal.
Choose the option in the drop down list that corresponds with your request.
For example, click Get Access or Activate a Service to get Admin access to Control Center.
Read the Recommended Articles and fill in all the mandatory fields. Make sure to add as much detail and screenshots as you can about your request to speed up the resolution process.
To submit your request, click the Submit button at the bottom of the ticket form

To check your submitted tickets and their status, log into the Community and click your profile name in the top right corner.
Under My Activities you will find all tickets you have submitted or been cc'd on.