Creating a support ticket

This article provides step-by-step instructions on how to create a support ticket. 

To create a ticket

1. When logged into the Community, click Get Help button on the main page. 
   
   
2. You are given the option to Ask the Community. We encourage you to share your question with the Community so that we all can learn from the answer/solution. 
   

   Note: If it´s urgent, or want to report an incident. Click submit a ticket.

3. Select between Popular Requests or Other Requests.
   For example, click Get Access or Activate a Service to get Admin access to Control Center.
4. If you select Other requests, select what your request is about.
   
5. Read the Recommended Articles and fill in all the mandatory fields. Make sure to add enough details and screenshots to speed up the resolution process.
   
6. Click the Submit button at the bottom of the ticket form:

To view ticket history

1. To check your submitted tickets and their status, log into the Community and click your profile name in the top right corner.
   
   
2. Select My Activities.
   

Further reading

Using the support ticket forms

Partner support

Inriver support process

Troubleshooting a problem