Posting problem descriptions in problem solving community topics

This article provides guidance on how to get the most value from the community topic Problem Solving. It also provides tips on how to post a great problem description that helps the Community identify and understand how a problem can be solved. 

About the problem solving community topic

The community topic Problem Solving aims to help and support users that have an issue or problem they need help solving. The idea is to analyze and troubleshoot the problem and find an answer together. 

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Note! The article Troubleshooting a Problem is a recommended read. It provides a lot of help when troubleshooting issues.

Types of questions

When posting in the Problem Solving Community topic, you have a problem or an issue that you need help troubleshooting to find an possible solution. 

How to write a great problem solving post 

1. Search for information in inriver Community!

Before you start writing your problem description, make sure to search for information in inriver Community, using different keywords and phrases related to your topic.

We continuously update and create new knowledge articles and the Community contributes with new answers daily. So, always start by searching for information.

2. No answer in inriver Community?

If you couldn't find an answer to your problem by searching through our knowledge base, it's time to create a Community post!

3. Create a Post by Following Our Simple Guideline!

For the Community to understand what you are trying to achieve and to help them give you an answer, it's important that you give them a fair chance by being as detailed and clear as possible.

Here are some tips to help you create a great Problem Solving post:

• Give your post a title with a clear description of your problem. What is your problem about?
• Be specific:
  • What are you trying to do?
  • What do you need help with? 
  • Who is impacted? Is only your user impacted? Or all users?
• Which part of the product is your question about? For example, is the issue about Completeness or are you having issues in Control Center? This helps the reader to better understand the problem.
• Does the Community need to know something about your particular model/setup? Only include relevant information and information that you feel confident sharing outside your company.

• Which entity causes a problem? Is it the Product or another entity? Knowing if the problem is isolated to just one Product, Item, or Resource is very useful in finding the root of the problem.

• Let us know what you've already tried. How have you tried to solve the issue? Where in the process did you run into problems? Provide as detailed steps as possible to help the Community reproduce the problem. 
• Structure your text into different sections to make it easier to read. This makes the description much easier to follow.
• Include screenshots! Screenshots help the reader get a context. They also make it easier to follow what you're writing and where the problem is located.

Inriver experts and community champions!

This Community topic provides help from inriver Experts such as the Support Team and Expert Services, as well as our inriver Champions. Read more about the inriver Champions here.

Take the opportunity to ask the Community and discover how we can work together to help you!

Pay it forward

To make this Community even better, we encourage you to work together with the Community yourself  when you can. This will increase our collective knowledge and empower all of us even further!

Keep in mind

1. Visibility: This forum is visible to inriver, Partners & Customers.
   
   
2. Urgency: Is your incident urgent? Click Get Help. 
   
   
3. Details: Is your topic only one sentence without a description? You might want to provide a little more detail to help us help you!

Further reading 

Code of conduct

Posting a community post

Writing a community comment

Troubleshooting a problem

Check out the Troubleshooting section in the Knowledge Base.