An overview of the user interface

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20 comments

  • Avatar
    Cloudhuset
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    Achiever

    Looks good :-)

    0
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    Vanessa Mercea

    Hello! Looks good! Will the restyled UI be automatically upgraded for all clients by the end of Q1 or will we need to request the upgrade as clients?

    0
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    Sophie Sköld

    Hi Vanessa Mercea, thanks for the feedback! The restyled UI will be automatically upgraded for all clients. A detailed plan for the rollout will be communicated to customers and partners and we'll publish plenty of information about the switch on Service Center as well, so stay tuned.

    1
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    Andreas Ström

    Are there any more specific information than Q1 available? Is this planned for February or March? Thanks in advance.

    0
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    Lisa Quinn

    Hello!

    Vanessa Mercea. Today, there will be an invitation to our inRiver Partners to a webinar in early February (February 4).  The purpose of this webinar is to discuss the preparation activities for the enablement of the new UI with our shared clients.

    Andreas Ström. Client communications about the UI rollout plan will start in early February.  Content will be shared via many channels - direct email blasts, service center articles, and our customer newsletter.  Stay tuned.  

    Smiles...Lisa :)

    2
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    Andreas Ström

    That sounds promising. Looking forward to this. Thanks for the update!

    1
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    Vanessa Mercea

    Thanks for the information! Looking forward to the webinar. :)

    0
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    Aaron Jestrab
    Engagement Champion
    Conversation Starter
    First Responder

    @... Do you have a location in which you are tracking bugs and issues that are found while user are trying out the new UI? 

    2
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    Nicky Lilja

    Hi Aaron Jestrab 😊 , When it comes to reporting bugs you can follow the normal process of contacting support. 

    If you have any feedback or ideas it is product ideas functional or technical. 

    There is also The restyled inriver UI: known issues and limitations , that our product owner owns, so if your issue is not yet known send it to support :).

    Did that answer your question ?

    0
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    Jesper old

    Hi,

    Will there be any new major changes to the layout? Or was those included in the N-2 release?
    We are going to do a bunch of instruction videos internally for the editors and wonder if that is something we can start with now or are there any other UI tweaks scheduled in the near future? 

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    Nicky Lilja

    Hi Jesper old , you can start creating videos. There were some improvements implemented in N-2 which you can read more about in the release notes. 

    Of course in every release there are improvements or bug fixes so cant promise you that some things wont improve to the better consequently might look different than on your videos. But as of now there are no major changes in the UI. 

    May I ask what type of videos you find the most valuable to train internally? 

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    Jesper old

    Hi Nicky Lilja 
    Perfect, thank you!

    General "how-to" videos, step-by-step guides, different content/levels that depends on your access rights. Our plan is to create 20-30 shorter videos to decrease the need for individual training and have as much as possible covered. 

    2
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    Denice Tegethoff

    As we regularly work in both the Test and Production environments, it was helpful to know which environment we were logged into. In the current interface it is displayed next to the user's name in the upper righthand corner.

    I foresee removing this visibility will cause issues for our business and development teams.

    1
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    Nicky Lilja

    Hi Denice Tegethoff thank you for your input. In this product idea they discuss different solutions in the "old" UI. However, you can post your input here https://community.inriver.com/hc/en-us/community/posts/360010040879-Distinguish-between-different-Inriver-environments 

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    Stefán B. Árnason

    I have repeat reports of users getting stuck in authentication-loops on Chrome after the roll out of the new UI (also Chrome seems to thing the login-pages are in French and continues to offer me translations).
    The issue/bug is that users submit their username/email-addresses(SSO), but upon submitting are reverted back to the same screen. Killing off the browser session does not solve the issue. 
    These users are cheating and getting in by using Edge. 

    2
  • Avatar
    Denice Tegethoff

    Stefán B. Árnason We have the exact same issue. We instruct our users to use an Incognito Window in Chrome to escape this endless loop. 

    1
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    Kimberly Morris

    Stefán B. Árnason We have the exact same issue as well. We have been clearing our cache and that helps.

    1
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    Nicky Lilja

    Hi, the issue you are highlighting is a confirmed bug and our development team is working with priority to find a fix.

    So if you have not already, please submit a support ticket and register this issue, so that we can keep you in the loop, and also get you to test a possible fix. 

    Best

    2
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    Jesper old

    Same here Stefán B. Árnason Kimberly Morris
    Only a handful of our users experience it, so far. We use chrome incognito & edge to battle it. 
    Clearing cache and history bought us 1 day of normal chrome use, after that the loop was back.  

    Ticket has been made Nicky Lilja

    2
  • Avatar
    Nicky Lilja

    Great to hear Jesper old. And thanks to everyone else submitting a ticket! It really helps us to move forward with this issue. 

    1

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