Sections in the Article
This article gives an overview of the Help widget that can be used to search for inRiver Community articles while logged into the new inRiver Dashboard.
Note! The Help widget search result currently only lists Community articles that are open to the public. Articles that require the reader to be logged in to the inRiver Community are not included in the search result. This is a technical limitation that we are working to solve in a future release.
About the Help Widget
Use the Help widget to search for information and support in the inRiver Community. The widget provides around-the-clock seamless access to How Tos, FAQs, and much more. You can also use the widget to live chat with inRiver Support, and to Create Community tickets.
Searching for Articles
To help you find the content you need, the widget shows a preview of the articles that match your search. When clicking an article link, it opens and you are redirected to inRiver Community where you can proceed to read the full article.
Chatting with Support
Using the widget, you can chat live with the Support team during weekdays between 08:00-22:00 UTC.
See Live Chat for more information.
You can use the widget to create a Community ticket when the live chat is not available.
Help Widget Language
The Help widget UI adapts to your browser language settings. Note however that the inRiver Community content and support is only provided in English.
To Close the Help Widget
To close the Help widget, click .