Change Management | supporting article for PIMpoint 2024 Presentation

This article provides links to further reading and media relating to the topics and themes covered during PIMpoint 2024's seminal enablement breakout session: "Change Management - how to control the chaos of users adopting new applications". The Presentation was written and presented by Mariana Andrade, Director of Customer Success EMEA at inriver, and Colin Field Director of Global Services Operations, also at inriver.

The Presentation PDF

If you would like a copy of the PDF presentation, please follow the link below. The PDF includes slides only. Speaker notes are not included in the pdf version.

You can access the PDF version of the presentation by going to the end of this article.

Business Readiness Service

If you would like to know more about how inriver can help you with change management as part of its business readiness service, please reach out to your customer success manager here or email customersuccess@inriver.com

Links to Topics and Tools Discussed in the PIMpoint 2024 Presentation

During the presentation Mariana and Colin shared various tools that help deliver effective change management. Below are some links to further reading on some of the topics discussed. The links have been curated by inriver, but we are not authors of the content.

• Project Brief : Follow this link to read more from inriver UK's Graham Drew, who has written an article from a practitioner's perspective. 
• Requirements Gathering: Follow this link to read more about how requirements gathering can support your project and contribute to better organisational adoption of change
• Guiding Principles: Follow this link to read more about the use of Guiding Principles and how to draft them
• Learning Curve: Follow this link to read more about the Learning Curve Model and other topics
• RACI Mapping: Follow this link to read more how to capture the roles and responsibilities of stakeholders within your organisation, so that you can influence change with the right people and teams
• Value Stream Mapping: This tool is part of a business management methodology called Lean, which was created by Toyota in the 1950's. Follow this link to read more...
• Swimlane Process Mapping: Follow this link to read more...
• Early Adopters of Software: Follow this link to read more about the characteristics of Early Adopters. The term refers generally to consumers. However, many of the concepts discussed in the article are relevant to internal stakeholders.
• Sustainment Metrics:  Another tool and approach adopted from Lean, identifying your initiatives sustainment metrics is essential for collecting quantitative data about how you application or change is being adopted and growing within your organisation. Follow this link to read a great article on LinkedIn

Links to Additional Topics and Tools 

Finally, some links below to content we simply couldn't cover during the presentation....

• Kotter's Change Management Model: This framework is not instead of the 4 Pillars of Change shared during PIMpoint. Instead, it breaks down the approach into an order that feels like a high level playbook. Read more about it here
• 5 Why's Problem Solving Technique: Universally used and underestimated, this technique is your go to approach for root cause analysis, regardless of vertical, function or situation. That said, we wouldn't recommend using it on your life partner or significant other! Read more here

If you would like to find out any more about change management, and would like support on implementing change management within your organisation, please reach out to your Customer Success Manager or Account Manager. You can always email customersuccess@inriver.com